The Path From Latin America to the U.S. Through One Family’s Eyes

The Decision to Go to New York

Mr. Aguilar left Venezuela about six years ago, part of a flight of more than seven million people who have escaped a once-wealthy country where the economy collapsed and crime skyrocketed under President Nicolás Maduro.

Three years later, Mr. Aguilar found himself in Chile, where he sparked a romance with Ms. Ortega, who is also Venezuelan, and they blended their families. Ms. Ortega left behind a 13-year-old daughter in Ecuador because she was too sick to travel.

Besides Ecuador, the family also spent time in Peru before setting their sights on the United States at the children’s prodding. So they headed to Colombia but with no money, no plan and no place to sleep — a frequent plight during their voyage.

They slept in a town plaza there for two weeks before Mr. Aguilar and Ms. Ortega gathered enough money to rent a home. Colombia, Mr. Aguilar thought, was where he would prepare the children for the menacing rainforest between Colombia and Panama known as the Darién Gap.

“It’s going to be a grand adventure,” Mr. Aguilar recalled telling them. “But with real-life obstacles.”

So Mr. Aguilar put them through an at-home boot camp with a summer camp feel, letting them ride bicycles to boost their stamina.

He woke them up before 7 a.m., but their breakfast portions were small to brace for the coming hunger.

Crossing the Darién Gap

At first, the journey into “la selva,” or the jungle, had the trappings of an organized tour.

The family was given pink wristbands after paying $300 to the armed men who control access to the Darién Gap. And surrounded by hundreds of Venezuelans, they even had a sense of anticipation as they smiled for selfies, their clothes still clean.

That excitement would fade as they waded into the jungle’s depths.

Their feet were rubbed raw as they trudged through mud. Hayli lost two toenails and cried as dirt seeped into the exposed skin. Torrents of rain made rivers roar, forcing Mr. Aguilar to ferry each family member across, one by one — with Donna the Labrador’s stubbornness nearly drowning him.

“Muerto! Muerto!” those toward the front would call back as they passed the bodies of migrants. “Dead! Dead!”

Ms. Ortega generously, but perhaps naïvely, shared the family’s food with other migrants, leaving the family to subsist on nothing but river water on the last two days of the six-day hike through the jungle.

It was hard to hide the brutality of the journey from the children.

“No puedo,” Ms. Ortega would say. “I can’t.”

The parents presented the journey as a grand adventure to the children.

The family used currency to keep track of places they went through in Guatemala and Mexico.

Getting to Mexico City

Once out of the jungle, the children were committed to the adventure as they crisscrossed dirt roads and slipped from one country into the next.

Josué, ever talkative, told anyone within earshot that they were headed to New York to see Times Square, or las pantallas: the screens.

Samuel, the most reserved of the three, assumed the role of navigator. He quietly tracked their trek on a wrinkled map of Central America as Donna meandered without a leash.

Hayli was always the first to smile for pictures, flashing her tooth gap. Her small legs carried her for hours, as the family circumvented border checkpoints in Panama, Costa Rica, Nicaragua, Honduras and Guatemala.

But for the parents, the burden of not having money was inescapable.

There was transportation to arrange and immigration officers to grease. Bus companies would charge them double or refuse to sell them tickets because they were migrants, a taste of the prejudice that awaited them further north.

They often slept in tents on the street, and going to sleep without eating became normal.

In Guatemala, police officers patted down migrants to steal their money. They groped Ms. Ortega’s breast, leaving her feeling violated, she said. Mr. Aguilar created hiding places for their cash, using toenail clippers to cut small openings into Hayli’s jacket and Josué’s pants. The ruse worked.

They mostly came to rely on the charity of strangers and sporadic money transfers from friends and relatives: more than $8,000 in total, the parents acknowledged with a trace of shame.

Hopping Freight Trains

The family rode a succession of freight trains to the U.S. border.

The wait for a train could last for hours, especially in the dead of night. When one stopped, they would all emerge from hiding near the tracks and clamber onto a car’s metal roof.

They fastened themselves as best they could, wrapped loosely in rope and blankets, the wind blowing against their faces as they left behind Mexico City.

They were riding “la bestia,” or the beast, the frightening nickname for the cargo trains that many migrants hop illegally, hoping to evade checkpoints and cartels. Countless people have died or lost limbs riding the trains.

Ms. Ortega wrapped her legs around Hayli and prayed that the boys would not fall off. Bundled in quilts, the boys squinted their eyes against the cold breeze, taking in the arid shrub land.

The nights were the hardest. They battled falling asleep, fearful with each jerk of the train that they would fall off.

Approaching the Border

The Times reconnected with the family in Ciudad Juárez, a Mexican border city where migrants are regularly smuggled and kidnapped for ransom, and sometimes murdered. The Aguilar Ortegas were visibly disheveled, emerging from the last train with little but the clothes on their back, closer than ever to the United States.

“Time is going by slowly now,” Mr. Aguilar said after taking the children to glance at the Rio Grande. Texas was just a few yards away, behind a towering fence.

Using a mobile app that the Biden administration has relied on to curb illegal crossings, the family had secured a coveted appointment to enter the United States legally the next day — the first step for many migrants seeking asylum.

But with no money left for food that night, they decided to pawn Ms. Ortega’s white gold ring, her last family heirloom.

A pawnshop offered her 400 pesos, or $23 — a lowball price, she thought, perhaps because she was Venezuelan. She found a Mexican man to sell the ring for her.

The shop offered him more than double, about $70. She took the money, feeling sad but clever, and slightly empowered.

Entering the United States

As dawn crept across the Rio Grande, migrants from Cuba, Haiti and Venezuela with immigration appointments braced the frigid desert air on a bridge connecting Ciudad Juárez to El Paso, Texas.

After entering so many countries illegally, the family’s final border crossing was to be entirely lawful. But that did little to ease their nerves as federal officers began to check their passports, take fingerprints and photographs, and swab their cheeks for DNA.

It is not clear what immigration officials knew of Mr. Aguilar.

He had a tumultuous upbringing in Venezuela: He said he was kicked out of the house as a teenager, and was in a motorcycle accident that resulted in permanent memory loss that blurs his childhood.

Still, he recalled dreaming of becoming a detective, and after a stop in the military, he joined Venezuela’s largest national police agency, which is heavily politicized and has a history of corruption.

Mr. Aguilar was part of a SWAT-like unit that specialized in taking down organized crime when, as a 21-year-old police officer, he was arrested and charged in 2010 with abusing his authority.

Venezuelan prosecutors accused him of participating in an armed shakedown of someone who owed his friend money. The friend and Mr. Aguilar, said to be carrying another officer’s gun, were accused of holding several people at gunpoint and stealing money and bottles of whiskey. Mr. Aguilar was charged with aggravated robbery, extortion and embezzlement, according to the few court documents available online.

Mr. Aguilar says Venezuelan prosecutors distorted the charges and that he and his friend weren’t violent. In court documents, he portrayed himself as accompanying his friend for backup. He eventually served two years in prison, he said.

At the U.S. border, background checks did not appear to turn up Mr. Aguilar’s criminal past. The family was released on parole — a status that allows migrants without visas to live and work in the country as their asylum cases wind through the courts.

Mr. Aguilar’s first court appearance before an immigration judge is scheduled for April 2025. He doesn’t know how he intends to deal with his past: The government can bar asylum for people convicted of serious crimes, and Mr. Aguilar would have to disclose his record on his asylum application.

None of that was front of mind as the family walked into downtown El Paso, ushered in by an archway with a familiar greeting: Bienvenidos.

Tumult in Texas

By Day 3 in El Paso, the family was already in turmoil. Ms. Ortega had gotten in a fight at a shelter with three Venezuelan women after tempers flared in the dinner line. The family was forced to go to another shelter.

Ms. Ortega sat down on a stoop, her face scratched, and began to cry.

They were told they did not qualify for free migrant buses out of Texas. And while they had collected $120 — mostly thanks to Donna, who attracted generous passers-by — commercial bus transport to New York was up to $450 per person. They had survived a treacherous monthslong journey, only to be stranded again.

Ms. Ortega thought of the upcoming birthday of her daughter in Ecuador, and wondered if she would have money for a gift. She spoke wistfully about a friend who had made it to New York and already had an apartment and enough money to help his family in Venezuela.

“It’s not envy, but I want to be over there already,” she said through tears. “I feel stuck here. It hasn’t even been 72 hours and I’ve already been hit.”

Mr. Aguilar consoled her. “It’s always been like this,” he said. “But we always figure it out.”

The journey had taken its toll on the children. When Josué and Samuel played with toy cars on the sidewalk, they re-enacted scenes from their young lives: immigration police officers chasing migrants.

And tensions between the parents began to simmer as they deciphered what to do next. Was New York even the right place to go?

“Things are tough in New York with the 100,000 migrants who have arrived there,” Father Rafael García warned them gently at their first shelter, which is run by the Roman Catholic Church.

Taped to the shelter wall, a flier in Spanish paid for by New York City offered a more dire assessment: “It’s best if you go to a more affordable city.”

The flight the family took to New York was the first time Ms. Ortega had been on a plane.

After arriving, the family headed for a familiar migrant starting point, the Roosevelt Hotel.

Fasten Your Seatbelts

Hayli cried when her ears popped for the first time as the plane gained altitude, but once it glided into La Guardia Airport, her sense of wonder took over.

“Papi, the bathroom was magical!” she exclaimed, recounting how the hand dryers and toilets sprung to life via sensors.

Just a few weeks earlier, New York had seemed out of reach. But in El Paso, the family met a group of Christian missionaries from Michigan who, taken aback by their story, raised nearly $2,000 for Delta flights.

And so it was that the family landed in New York the day after Thanksgiving with 20 cents, their few belongings stuffed inside a donated suitcase and a pink sleeping bag that Mr. Aguilar hauled like Santa Claus.

The family had heard that if they went to a place called Manhattan, they could get free shelter at the Roosevelt Hotel, the welcoming center for the 200,000 migrants who have recently come to the city.

At a Queens subway station, they persuaded a Spanish-speaking police officer to let them in without paying the fare. They climbed a maze of stairs and almost boarded the wrong train until a passer-by offered them guidance.

The children stared out the 7 train in awe as the city skyline materialized against an orange sunset.

“Better than riding the top of a train,” Mr. Aguilar said.

For the children, Times Square was the goal. They stared in awe at the lit-up screens and the costumed superheroes.

The family celebrated Ms. Ortega’s 29th birthday at the Floyd Bennett Field shelter in Brooklyn.

Trying to Make It in New York

The children held hands in Times Square. They strolled around Central Park, posing for a picture by the statue of Simón Bolivar, the revered Venezuelan who fought Spain.

But the allure of sightseeing quickly gave way to challenges: finding jobs, permanent housing, a sense of stability.

They had been assigned to a far-flung Brooklyn shelter at Floyd Bennett Field, an old airfield on Jamaica Bay where the city is housing hundreds of families in a giant tent dormitory.

Upset by the tent environment and its distance from Manhattan, Mr. Aguilar, prone to making rash decisions, initially rejected the shelter’s free room and board before acknowledging it was the family’s only option.

“I was being rebellious,” Mr. Aguilar said. “I’ve been wrong so many times before. I’m not perfect.”

But the parents began getting antsy. The shelter was getting crowded. They didn’t speak English or know how to apply for a legal work permit.

So after just three weeks, Mr. Aguilar uprooted his family again.

A New Home in Connecticut

A few days before Christmas, the family was sleeping in a car outside a gas station in Brooklyn.

The children snuggled tightly in the back seat, braving the cold in a beat-up Honda sedan Mr. Aguilar had found on Facebook for $800. Then good fortune intervened.

During a brief stay in Connecticut a few weeks earlier, the family had met Maria Cardona, who works at a social services provider there. She called Ms. Ortega to check in, and learned of the family’s setup. She immediately made some calls.

“Their situation impacted me deeply,” Ms. Cardona said.

She helped them move into a two-bedroom house on a leafy street in Middletown, Conn., operated by a local nonprofit that provides free emergency housing for homeless families. The family was allowed to stay on a month-by-month basis if they showed a case manager they were actively looking for employment and a permanent home.

More help arrived.

Amy Swan, the psychologist at the children’s elementary school, gathered donations of food and clothes, as well as money to pay the $410 fee for Mr. Aguilar to apply for a permit to work legally.

Her husband, Ray Swan, owns a wood workshop and was looking for a worker. So he hired Mr. Aguilar, who worked in carpentry after leaving Venezuela, and began paying him $20 an hour to build furniture and kitchen cabinets.

“He works hard and doesn’t complain,” Mr. Swan said at his workshop in March. “I can’t stop singing his praises.”

After abruptly leaving Connecticut for Houston, the family faced new challenges.

The parents share news of her pregnancy with their three children.

More Turmoil and an Uncertain Future

In early March, the family received more welcome news: Ms. Ortega was pregnant.

She’s expected to give birth later this year. Having a child who is a U.S. citizen would not give the parents any special protections against deportation, leaving the family’s immigration status in flux.

Immigration lawyers said that Mr. Aguilar’s past will seriously complicate his bid for asylum, an uphill process that usually ends with judges saying no.

“If it’s God’s will that I’m not here in two years, then so be it,” Mr. Aguilar said in Connecticut in March. “I’m happy being with my family and making them happy.”

But the parents were still stressing about their future, and their relationship continued to fray. One night in mid-April, Ms. Ortega grabbed a baseball bat and swung at Mr. Aguilar, hitting his hands. She said it happened in the heat of the moment. Mr. Aguilar was not injured and did not hit back.

She was arrested on a misdemeanor charge of disorderly conduct, and a protective order was issued to keep Ms. Ortega away from Mr. Aguilar. He lost his carpentry job, and the family was forced from the house. Mr. Aguilar was placed in a shelter for domestic violence victims with his children, Samuel and Hayli; Ms. Ortega was set up elsewhere with Josué, her son.

The family was languishing again — apart, with a baby on the way and their immigration status still in question.

Desperate, they fell back on the same spur-of-the-moment manner that guided their travels. Ignoring the protective order and strapped for money, the parents reconciled and abandoned Connecticut, leaving Ms. Ortega’s court case unresolved. They hauled the children and Donna south in the old Honda, hoping it wouldn’t break down.

About 1,700 miles and five days later, they arrived in Houston, where the mother of Mr. Aguilar’s two children took the family in, cramming into a small apartment with mattresses on the floor.

Mr. Aguilar is applying for landscaping jobs while doing delivery gigs. Ms. Ortega has been satisfying her pregnancy cravings with mangos.

But, ever restless, the parents were already hatching next moves.

Denver seemed promising. Salt Lake City, perhaps.

In Houston, at least, Mr. Aguilar had fulfilled his wish: He found a park to play catch with the children.